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Service will be available from Monday to Friday 9.00 - 16.00

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EMAIL

Service will be available from

Monday to Friday 9.00 - 16.00
 

 

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PHONE CALL

Service will be available from

Monday to Friday 9.00 - 16.00

 

 

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HOW TO BUY

1. MAKE AN ORDER

Ordering from our shop is very simple: choose the "Woman" or "Man" section or browse the "NEW ARRIVALS" section.

Once you have found the bag or accessory model you want to order, select the color and, if present, the medium or large size and click on the BUY button.

You will be able to see the products you are about to buy in your Shopping Bag by clicking on the shopper icon at the top right. In the Shopping Bag section you can directly modify your products (quantity) or remove them if you have chosen another product / accessory. To complete the order and go to the payment click on the "Proceed to checkout" button.

SHIPPING OPTIONS

Select the Standard shipping method. At the moment, the Supplier carries out the shipments, using a standard service with a trusted express courier from time to time more suited to the circumstances in terms of logistics (currently we rely on Mailboxes). For more information on shipping, contact us at shop@pelletteriacharlotte.it

PAYMENT INFORMATION

Select the payment method that best suits your needs. At the moment, orders can be placed with PayPal or bank transfer in order to prevent fraud. For more information on payment,

ORDER SUMMARY

Once you have entered the Billing details, in the "Order Summary" you will find a summary of the product / s purchased and the total order. Click on "Confirm order" to complete the Checkout.

2.CHANGE AN ORDER

If you are placing an order from the European Union under the Consumer Protection Regulation (Distance Selling) of 2000 (DSRs), and you have made a mistake in your billing address, please contact us with a written communication to our e-mail address

3. METHODS OF PAYMENT

We accept payments with:

PAYPALL

VISA

MASTERCARD

AMERICAN EXPRESS

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VIA CAMPAGNOLA, 52B - 25080 MANERBA DEL GARDA (BS)
VAT number 02671230981